A leading insurance company had reason to celebrate. It was growing, both organically and through acquisitions, and profits
With growth, however, came challenges: The IT team found it next to impossible to get a comprehensive view of the maintenance coverage for all their Cisco assets. They called on Edgeium to sort things out.
We run a complex environment with multiple OEMs. Edgeium provided us with a simple way to manage our assets, open tickets and call one place for all our support. The 80% in savings was simply an added bonus.
Every year we spent weeks trying to manage our support contracts. Trying to decipher which items had been decommissioned, which items had been added, and which items are no longer eligible for support. When Edgeium approached us they offered us a solution that makes managing contracts easy. We no longer have multiple termination dates, we can add and pro-rate hardware that we buy at the time of purchase directly to our existing contract. Freeing up my team’s time was valuable and allowed us to concentrate on running our network.
We were spending way too much money on support. Our tech team has a deep and talented bench. If we cannot figure out the issue, it is probably hardware related. We needed a company who could help us cut costs and be a dependable resource to send out replacements when needed. Edgeium fulfilled that requirement, and we are very happy.